512-548-7442
The Frequently Asked Questions (FAQ) section is here to help you get answers to some of the most common questions about therapy with Heart and Head Healing. Whether you are new to counseling or returning after some time away, these FAQs address important topics about our approach, what services we offer, and how the therapy process works.
Deciding to seek therapy can feel scary or overwhelming, and it’s perfectly normal to feel nervous or unsure at the beginning. Remember, reaching out for support is a sign of strength, and you will find understanding and compassion at Heart and Head Healing as you take the first steps toward healing and growth.
PTSD and trauma therapy can be transformative for individuals who have experienced distressing events or ongoing emotional pain. This group of questions is designed to help you understand the supportive, trauma-informed services available at Heart and Head Healing, whether you are coping with PTSD, recovering from combat trauma, or seeking help for family members.
It’s normal to feel uncertain or apprehensive about starting therapy, but these FAQs can offer clarity and reassurance as you consider taking the first step toward healing in a compassionate and safe environment.
Heart and Head Healing offers trauma-informed counseling for PTSD, supporting tweens, teens, adults, and families throughout Texas. Services include evidence-based approaches to trauma and PTSD, customized to meet individual needs through virtual therapy sessions.
Yes, evidence-based therapies for PTSD, like Cognitive Processing Therapy (CPT) and Written Exposure Therapy, are available. These treatments are provided by a licensed therapist experienced in trauma recovery and can be accessed through secure online sessions from anywhere in Texas.
Yes, Heart and Head Healing provides specialized therapy for combat veterans and those with military backgrounds, addressing the unique experiences and challenges related to military service and combat trauma.
Absolutely. Services are grounded in evidence-based practices to ensure the most effective care for adults struggling with PTSD, including trauma-focused interventions and ongoing support through telehealth.
Yes, all trauma and PTSD services, including those for veterans, are offered virtually to clients across Austin and the entire state of Texas, ensuring confidential and accessible care.
Heart and Head Healing serves military families by providing trauma-informed counseling, helping family members cope with stress, change, and the impacts of service-related trauma.
Exploring your identity and seeking affirming support is important. Heart and Head Healing provides a safe, welcoming space for LGBTQ+ and transgender clients. The questions in this section are designed to help you understand our inclusive approach, specialized services for gender exploration and affirmation, and resources available for individuals and families navigating issues of identity, transition, or self-acceptance.
It’s natural to feel vulnerable or uncertain when reaching out. Please know that you will be met with respect, understanding, and affirmation as you begin your journey toward health and authenticity.
Yes, the practice is LGBTQ+ affirming and committed to providing a safe, respectful, and supportive environment for LGBTQ+ individuals, including teens and adults, in Austin and throughout Texas via telehealth.
Yes, Heart and Head Healing offers gender affirming counseling for transgender and nonbinary clients, supporting gender exploration, transition, and mental health with respect and affirmation.
Transgender teens, nonbinary youth, and their families can access supportive, affirming therapy focused on identity, transition, and overall well-being via confidential online sessions.
All services are offered virtually, ensuring LGBTQ+ clients across Texas—including remote and rural areas—can access affirming mental health support from the safety and comfort of their homes.
Assistance with navigating gender dysphoria, exploring gender identity, and obtaining documentation (such as letters for gender affirming procedures) is available to clients as part of comprehensive, affirming care.
The therapist is experienced in gender identity counseling and familiar with WPATH (World Professional Association for Transgender Health) standards, offering knowledgeable, inclusive, and affirming care to transgender and gender-diverse clients.
Teen and family therapy can be especially helpful when life at home feels tense, confusing, or overwhelming for young people and their caregivers. This section of FAQs is meant to answer common questions about how Heart and Head Healing supports teens, LGBTQ+ youth, and families through online sessions, whether you are navigating anxiety, trauma, identity questions, or relationship stress. It is completely normal to feel worried about involving your teen in therapy or talking openly as a family, and these questions and answers are here to offer clarity, reassurance, and a sense of what to expect as you take this step together.
Yes, Heart and Head Healing provides telehealth therapy for teens experiencing trauma, anxiety, or other mental health concerns, with flexible online scheduling for Texas residents.
LGBTQ+ and transgender teens can receive affirming and supportive counseling, focused on identity, coping strategies, and self-acceptance in a confidential virtual setting.
Yes, family therapy is available online for those in Austin and throughout the state, supporting family communication, resilience, and healing from trauma or change.
Yes, therapy for teen anxiety is provided via telehealth, combining evidence-based techniques and compassionate support to help adolescents manage stress and anxiety.
The questions in this section cover general information about therapy and telehealth services at Heart and Head Healing. Whether you’re curious about how online therapy works, what insurance is accepted, or how to get started from anywhere in Texas, these FAQs provide practical details to make your experience as smooth as possible.
Choosing telehealth can increase comfort and flexibility, making professional support accessible, even if seeking therapy feels new or a little daunting at first.
All therapy services—including for PTSD, trauma, LGBTQ+ support, and family therapy—are available through secure telehealth platforms to clients across the state of Texas.
Heart and Head Healing accepts a range of insurance plans, including BCBS of TX, CHIP, Medicaid, Health Select, Superior Medicaid & CHIP, Ambetter, Magellan, Cigna, Traditional Medicaid, Medicare, and Tricare.
Yes. The private pay fee is $180/session. However, a sliding scale is available. It ranges from $65-$120/session. Clients should indicate if they’re interested in discussing a sliding scale for services at the time of booking. Please contact the office directly at 512-548-7442 for verification.
Sessions are conducted securely online via a confidential telehealth platform. Clients can schedule sessions at convenient times and participate from any location in Texas, ensuring privacy, flexibility, and high quality of care.
Yes. Samantha, the lead therapist, is approved by the Texas State Board of Social Work Examiners (TSBSWE) to provide clinical supervision to Licensed Master Social Workers (LMSWs) who are working toward independent clinical licensure.
Samantha comes from a feminist relational orientation. She also uses cognitive behavioral and manualized treatment models as appropriate. She believes in using humor in session and is a gently direct therapist.
No. Samantha knows that faith is often a huge strength for many people and she has gone out of her way to educate herself on various denominations of Christianity, as well as Islam. Samantha is Jewish and knowledgeable about various Jewish movements. She supports her clients’ practices and faiths, even if she does not share them. She does not, however, pray with clients or do Bible study with them.
Reach out and we can either speak or schedule a 15–30-minute consultation. If it seems like a good fit, we’ll schedule your first appointment. If it doesn’t, we’ll try to help you find some more appropriate referrals.
